Last Updated: December 2024
1. Introduction
Welcome to Egypt Tours Online, operated by Marvelous Egypt Travel (Gobran Group OÜ). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.egypttoursonline.co.uk or use our services.
Data Controller: Gobran Group OÜ, Järvevana Street 9, Tallinn, Estonia (EU Registration: 16557743, VAT: EE102581485)
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Make a booking or enquiry for our tours
- Subscribe to our newsletter
- Contact us via email, phone, or WhatsApp
- Fill out forms on our website
- Leave reviews or testimonials
This information may include:
- Full name and title
- Email address
- Phone number (including WhatsApp)
- Passport details (for tour bookings)
- Nationality and date of birth
- Travel preferences and special requirements
- Payment information
- Emergency contact details
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information (mobile, desktop)
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (country/city level)
3. How We Use Your Information
We use the information we collect to:
- Process bookings: Arrange your tours, accommodations, and transfers in Egypt
- Communication: Send booking confirmations, itineraries, travel documents, and pre-departure information
- Customer service: Respond to your enquiries and provide support
- Legal compliance: Share necessary information with Egyptian authorities for visa and security purposes
- Marketing: Send promotional offers and newsletters (with your consent)
- Improvement: Analyse website usage to improve our services
- Security: Protect against fraud and ensure website security
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contract: Processing necessary to fulfil our travel service agreement with you
- Legal obligation: Processing required by law (e.g., Egyptian visa requirements)
- Legitimate interests: Processing for our business purposes that don't override your rights
- Consent: Processing based on your explicit consent (e.g., marketing communications)
5. Sharing Your Information
We may share your personal information with:
- Service providers in Egypt: Hotels, Nile cruise operators, transportation companies, and local guides necessary to deliver your tour
- Egyptian authorities: Immigration and tourism authorities as required by Egyptian law
- Payment processors: Secure payment gateways (Stripe) to process your transactions
- Insurance providers: If you purchase travel insurance through us
Important: We never sell your personal information to third parties for marketing purposes.
6. International Data Transfers
As we operate tours in Egypt, your personal information will be transferred to and processed in Egypt. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Technical security measures for data protection
7. Data Retention
We retain your personal information for:
- Booking records: 7 years after your tour (legal/tax requirements)
- Marketing contacts: Until you unsubscribe or withdraw consent
- Website analytics: 26 months
- Enquiries: 2 years from last contact
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw marketing consent at any time
To exercise these rights, contact us at info@marvelousegypttravel.com
9. Cookies
Our website uses cookies to enhance your browsing experience. We use:
- Essential cookies: Required for website functionality
- Analytics cookies: Google Analytics to understand website usage
- Marketing cookies: To deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings.
10. Security Measures
We implement appropriate security measures including:
- SSL encryption for all data transmission
- Secure payment processing via Stripe (PCI-DSS compliant)
- Regular security audits
- Staff training on data protection
- Access controls and authentication
11. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent. For family bookings, parents/guardians must provide children's information.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.
13. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
